Summary of position
Essential Functions
Position Requirements
Skills, Knowledge & Abilities
Travel/Work Environment
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
AAP/EEO Statement
Essential Functions
- Leadership & Supervision
- Supervise, mentor, and evaluate assigned staff.
- Conduct monthly supervision and annual performance reviews.
- Support staff in goal setting and professional development.
- Assist in recruitment and hiring processes.
- Program Oversight
- Ensure timely completion of state contract deliverables.
- Monitor staff compliance with company policies and regulatory requirements.
- Conduct team meetings and site visits to support service delivery.
- Provide coverage during staff transitions or absences.
- Administrative Responsibilities
- Oversee workflow, assign tasks, and assess staff performance.
- Ensure accuracy and timeliness of mandated reporting.
- Participate in budget planning and resource allocation.
- Review and verify reimbursements and travel requests.
- Collaborate with leadership on program evaluations and quality assurance.
- Strategic Planning & Development
- Develop and implement annual work plans aligned with organizational goals.
- Partner with leadership to advance strategic initiatives and set priorities.
- Analyze team performance and implement corrective actions as needed.
- Promote efficient use of staff resources to support billable services and customer satisfaction.
- Business Development & Community Engagement
- Contribute to planning and strategy for growth and improvement.
- Support efforts to secure new funding and expand contracts.
- Strengthen partnerships with providers, agencies, and community organizations.
- Represent the organization at conferences and stakeholder meetings.
- Compliance & Quality Assurance
- Ensure staff adherence to standards set by accrediting bodies (e.g., CARF).
- Support quality assurance initiatives and continuous improvement efforts.
Position Requirements
- Bachelor's degree in a human services field (such as social work, psychology, special education, nursing, or a related discipline), or four years of relevant experience in a similar role (e.g., case management, behavioral health support, community outreach, counseling services, residential care, or client advocacy).
- Minimum of two years of experience in care coordination for individuals with developmental disabilities
- Valid state driver's license, automobile insurance, and access to a personal vehicle.
- Must reside in the assigned territory (exceptions may be considered).
- Mobile position requiring regular travel and exposure to varying weather conditions.
- Occasional evening and weekend work may be required.
- Georgia:
- Bachelor's degree in a human services field (e.g., social work, psychology, special education, nursing, or related).
- Minimum of one year of experience in case management or coordination services for individuals with developmental or related disabilities.
- A master's degree in a related field may substitute for the required experience.
- Indiana:
- Bachelor's degree in human services preferred.
- Minimum of two years of experience in care coordination for individuals with developmental disabilities.
- Experience in large-scale case management oversight is strongly preferred.
Skills, Knowledge & Abilities
- Proficiency in Microsoft Office 365.
- Strong planning, analytical, and reporting skills.
- Ability to interpret policies and procedures.
- Effective problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to present information clearly to diverse audiences.
- Skilled in evaluating data and drawing valid conclusions.
Travel/Work Environment
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
AAP/EEO Statement