Travel/Work Environment
Bowling Green, Kentucky
Summary of position
Essential Functions
Position Requirements
Skills, Knowledge & Abilities
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
AAP/EEO Statement
Bowling Green, Kentucky
Summary of position
Essential Functions
- Develop, coordinate, and implement comprehensive Plans of Care and Service Plans.
- Collaborate with healthcare providers, participants, and families to meet all medical, social, and personal needs.
- Monitor and confirm the delivery of services as outlined in the Plan of Care.
- Conduct monthly telephonic visits with participants or more frequently as required.
- Assess participants' needs, progress, and satisfaction, updating Plans of Care as necessary.
- Provide support and guidance to participants and families, addressing concerns.
- Educate participants and families about available resources and services.
- Maintain accurate documentation of interactions, service delivery, and care plan updates.
- Refer participants to relevant specialists for further coordination of benefits or transitions.
- Conduct ongoing care management activities, including required outreaches and condition-based updates.
- Screen for changes in health or conditions, ensuring care plans remain relevant.
- Triage and escalate cases requiring clinical expertise, reporting potential Critical Incidents.
- Assist with coordination and participate in interdisciplinary (IDT) meetings, discharge planning, and transitions.
- Prepare and submit reports as required by regulatory agencies and organizational policies.
- Ensure compliance with regulations, policies, and best practices in all care management activities.
Position Requirements
- An associate degree or higher in behavioral or social sciences, or a related field, OR at least 1 year of experience in health or human services support, including interviewing individuals and assessing their personal, health, employment, social, or financial needs according to program requirements.
- A minimum of 2 years of experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet individual human service needs.
- A minimum of 2 years of experience making recommendations as part of a client's service plan, such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
- Experience and skills in conducting person-centered assessments and developing service plans.
Skills, Knowledge & Abilities
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Knowledgeable in planning principles and report preparation.
- Skilled in interpreting policies and procedures.
- Skilled in analyzing situations, evaluating information, and recommending courses of action.
- Ability to establish and maintain effective working relationships with colleagues and external agencies and supportive relationships with individuals and families, demonstrating competency in supporting them.
- Ability to evaluate issues and explain rules and regulations clearly.
- Capable of writing detailed reports and correspondence.
- Effective in presenting information and responding to questions from groups of managers and associates.
- Competent in defining problems, collecting data, establishing facts, and drawing valid conclusions.
- Ability to use automated information system to enter, update, modify, delete, retrieve, and report on data.
- High level of initiative, self-direction, and accountability for actions.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
AAP/EEO Statement